Rosenbauer – Customer Service

Consistent risk mitigation

Rosenbauer’s focus is on reliable functionality, a long service life, as well as the safety of vehicles and equipment. Rosenbauer Customer Service makes sure of that. Its services are based on a great deal of experience, strict adherence to maintenance regulations and intervals, and the exclusive use of high-quality original parts.

Maximum service quality

Every fire department and every vehicle fleet has unique requirements. Rosenbauer offers tailor-made services to properly respond to this. Starting with ‘Inspection Basic’ up to ‘Service ALL-IN’ – for maximum operational readiness and fleet service life

Support around the clock

Only 100% will do during operations. Every detail has to be just right and the technology and equipment have to work perfectly. If technical problems do occur, Rosenbauer Customer Service is on hand 24/7 to provide advice and assistance

Innovative partner

Rosenbauer is constantly working on new solutions, services, and concepts to provide customers with reliable, first-class, and transparent service. For unrestricted operational readiness and continuous optimization

Competent, efficient, reliable

Competence, efficiency, and reliability – these are Rosenbauer Customer Service’s three pillars that you can count on. From training to preventive maintenance to general overhauls, Rosenbauer offers first-class and transparent service. This means everything from a single source.

Inspection BASIC. Full information on the state of the fleet

Regular inspections form the basis for maintaining the value and safe functionality of vehicles and equipment. Certified technicians check the fleet down to the smallest detail and inform customers personally and by means of a report on the condition of their vehicles. Any defects are immediately identified and communicated along with a recommendation for repair

Service PLUS. Ready for action

To keep a vehicle in perfect condition, it is essential to rely on authorized and qualified technicians as well as original spare parts and accessories. So, with Service PLUS, Rosenbauer maintains vehicles and equipment strictly in accordance with the manufacturer’s specifications and at the required service intervals, carries out any necessary adjustments, and thus delivers reliability and safety

Service PRO. The performance package for aerial rescue devices

As part of Service PRO, Customer Service maintains and calibrates the sensors of the aerial appliances and updates the software of the electronic system. Customers benefit from Rosenbauer’s many years of experience and expertise in the aerial rescue sector

Service ALL-IN. The “Peace of mind package.”

The tasks of fire departments are becoming more and more demanding. It is not easy to take care of the technical and administrative aspects of the vehicle fleet. With the ALL-IN service, fire departments can place these tasks in Rosenbauer’s hands and thus concentrate on the essentials, namely protecting and saving lives


Repairs, modifications, and general overhauls

With a general technical overhaul from Rosenbauer, a used fire engine can quickly be brought back up to current stan dards. Both municipal and initial attack vehicles as well as industrial and aircraft rescue and fire fighting vehicles can be retrofitted with state-of-the-art extinguishing technology. Even individualized suggestions for modernization are pos sible. All installed modules come from the latest product lines and reflect Rosenbauer’s renowned quality

Repairs

It is not uncommon for equipment to get damaged during fire-fighting operations. Rosenbauer’s close-knit service network offers rapid repair solutions for this at the custom er’s site or at one of our many service stations

Refurbishment – old becomes new

Years of demanding use of the equipment leave their mark on the paint and bodywork. Rosenbauer therefore performs a wide range of refurbishment work on your vehicles and equipment. From body module to chassis, we have an optimal solution proposal for every refurbishment need.

Refurbishment services

▪ Inventory
▪ Consultation, planning, and calculation of the conversions
▪ Complete refurbishmen

Upgrading – New equipment for new requirements

Requirements change. Upgrading equipment on existing vehicles allows you to handle new challenges. Rosenbauer is also a competent partner in this area, retrofitting extinguishing and light mast systems, water turrets, proportioning systems, or holders for storing new equipment. Conversions are also possible. Rosenbauer can reorganize and optimize your stowage systems, such as rotating compartments, storage for SCBAs, or sliding trays with a more functional arrangement. Lockers can be custom-converted for new equipment

Upgrading services

▪ Subsequent installation of the latest components
▪ Equipment retrofit
▪ Conversions of mounting and lighting systems
▪ Retrofitting of camera systems such as turn assist and Birdview


Refurbishment brings us back to our old strength

Rosenbauer’s center of excellence for aerials is located in Karlsruhe. The constant further development and optimization of aerial rescue platforms and turntable ladders ensures that Rosenbauer products are internationally renowned in the field of aerial rescue and have helped to save lives for decades.

Quality – know-how – experience

The refurbishment team has the experience and know-how to bring older firefighting vehicles back to top form with original parts. This virtually turns even a heavily used vehicle into a new one again – and at a reasonable price.

▪ General refurbishment
▪ Modernization and upgrading
▪ Complete conversions
▪ Perfect solution for small budgets

Update for the job of today and tomorrow

To ensure the success of this, the vehicle chassis is subjected to major revisions and inspected at the authorized workshop. We also replace key elements on the rescue cage, add practical features, and refurbish any remaining parts that can stay in service. The jacks and ladder are completely disassembled. Hoses, cables, and sensors are replaced.

The podium, operating elements, and hydraulic components are also replaced. The pivot mounting will also undergo a complete overhaul, hydraulic components will be renewed, and various parts will be repainted. When all is complete, the vehicle is at the latest state of technology and ready for years of continued service.


Simulators

Rosenbauer emphasizes safety and zero risk, and therefore offers an ideal environment for optimal training and further education. Environmental protection also plays a major role: the use of simulators can minimize water, foam and fuel consumption, as well as wear and tear, especially on vehicles.

Training runs can be carried out in any weather conditions. Therefore, icy, foggy, or rainy scenarios can also be rehearsed in the hot summer months in order to be well-prepared for winter.

Rosenbauer simulators not only offer realistic training, but also maximum flexibility and adaptability: each exercise scenario can be created individually, so nothing can stand in the way of personalized training.

RCS Driving Simulator

Many unforeseen things can occur in traffic: a pedestrian crosses the road or a car swerves suddenly. This is when maximum concentration and lightning-fast reactions are needed.

With the RCS Simulator Driving, emergency crews can now train how to properly react in critical situations that cannot be simulated in reality.

The use of an original cockpit provides a particularly realis tic training experience, which is supported by visualization using four high-quality screens

RCS Tactical Aerial Simulator

The RCS Tactical Aerial Simulator offers the ultimate training system for the safe and precise deployment of an aerial ladder in any environment. With the help of virtual reality technology and VR goggles, a realistic environment is created for the trainees.

RCS PANTHER Tactical Simulator and desktop

Thankfully, aircraft accidents are extremely rare. But this also means that the emergency crews often lack the necessary experience. Training with the PANTHER simulator is the ideal solution to be prepared for any emergency. The PANTHER simulator offers a training environment in which the tactical handling and operation of ARFF vehicles can be perfected. With an original PANTHER cockpit,
five screens and an original control unit for the bumper and roof turrets, a comprehensive training experience is guaranteed


Quality. Quickly and permanently available

CRM customer portal

In Rosenbauer’s customer portal, the existing technical documentation, such as the operating manual for your own vehicle fleet, can be accessed at any time. The interactive spare parts catalog helps you to find the right spare parts. From the customer portal, various applications can be used from a central point of access.

The safety of the original

▪ Maximum reliability
▪ Optimum product coordination
▪ Trouble-free installation
▪ Highest level of safety
▪ Fair price

Warranty maintenance

▪ Parts can be quickly identified
▪ High availability
▪ Optimum logistics
▪ Short delivery times
▪ Competent customer service
▪ Reliable and experienced contact partners

Optimally trained by Rosenbauer

Target group oriented training program

This also includes an advanced, target group-oriented training program covering the entire product range. The primary training objectives include the optimal use and application of the equipment and the maintenance of operational readiness.

Certified knowledge

Experienced trainers accompany participants during the courses at the Rosenbauer Training Center or on-site with extensive explanations and background information about course content that is highly practical and methodical. In addition to traditional presentations, learning material also comes in the form of e-learning and practical examples. If you wish, the level of learning success and the level of knowledge attained can be checked at the end of each course and confirmed by a Rosenbauer certificate

E-Learning: Rosenbauer Training

With the help of the e-learning platform, Rosenbauer is even better able to support training courses and increase know how. Thanks to the wide range of web-based training courses, customers and partners can find out about our products and continue their education regardless of time and place. The online training courses also serve as preparation and provide a basis for face-to-face events. In most cases, the training courses are combined and the different methods are used as so-called ‘blended learning’

Operator training

The combination of modern equipment and well-trained operators is a factor of success in operations. In addition to hands-on operator training, Rosenbauer also
offers refresher courses, driver training and train-the trainer courses.

Technical training

In these units, you get to know the functionality and technology of your own equipment in detail. Experienced trainers teach the best methods for maintenance and repair

Rosenbauer’s comprehensive, remedial training program includes:

▪ Intensive operator training
▪Thorough technical training
▪Practical tactical and operational training

Tactical and operational training

In order to be best prepared for an emergency, the students practice under the guidance of experienced firefighting professionals to master even critical situations under the most difficult conditions.und Train-the-Trainer-Ausbildungen an.

Individual training

Rosenbauer also offers tailored courses for special requirements:

▪ Special training for industrial and airport fire-fighting
vehicles
▪ Chassis courses for PANTHER or COMMANDER
▪ Combinations of individual training courses
▪ Train-the-trainer course

RDS Connected Fleet. Rosenbauer fleet management.

RDS Connected Fleet provides an optimal overview of the status of all vehicles and components up to the live display of operating resources and an intelligent message management.

Optimal evaluation

RDS Connected Fleet offers the possibility of extensive, detailed signal evaluation with simple help for self-help


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